• Make absolutely sure that you fill in your FULL name(s) as written in your passport. This includes ALL given names, middle names and official surname(s).

• If you order with a wrong or incomplete name, this will be at your own risk. There is a possibility your voucher will be refused for exchange in Japan in such a case. The names on the voucher CANNOT be changed after issuing; in this case it is only possible to purchase a new voucher.

• Children who are age 6 through 11 as of the date on which the exchange order is ISSUED are eligible for child pass prices.

• Children under the age of 6 do not require a Pass to travel. However, they are not entitled to a seat of their own. Seat reservations for children under age 6 are not possible unless a pass is bought for them.

• You can only buy the exchange order for the Japan Rail Pass outside of Japan for the lowest rate, and if you visit Japan on a tourist-visa (NOT a student visa, working permit etc.).

• The Japan Rail Pass is a personal ticket, that can only be used by the person with a tourist visa whose name is written on the pass. Please note that copies/photo's of the voucher or pass are NOT valid substitutes.

• For Dutch passport holders visiting Japan for a maximum of 90 days, and fulfil the other requirements, a 'Tourist Visa' will be automatically issued in Japan. Please make sure you get the stamp for this in your passport: this will not happen if you go trough the automatic gates, so please make sure to use the manned gates instead. If in doubt regarding Visa regulations, please contact the Japanese embassy in The Hague.

• The exchange order you receive upon purchase is valid for 3 months from the date it is issued. Therefore, it is not possible to buy a Japan Rail Pass more than 3 months ahead of your trip.

• You can exchange the order in Japan and, if you prefer, let your pass be activated on a later date, up to one month after exchange in Japan.

• It is only possible to make seat reservations from within Japan.

• For shipping via regular mail: if you choose shipping by regular mail, your voucher will be sent by PostNL (without Track&Trace). Once we have transferred the vouchers to PostNL, we are no longer responsible for the successful delivery of your voucher, and any loss or damage hereof is at your own risk. If you would like to have a bit more oversight on your vouchers, we would recommend one of the other options such as pickup at our office, or shipping with Track&Trace.

• Cancelling your JR Pass is possible one year from the date of issue, only when the Exchange Voucher has not yet been exchanged. In this case you may return the voucher at our office and receive a refund.

• Cancellation costs include 10% of the value of your order and €20 per pass.

• Please note you are only eligible for a refund when you return the voucher to us. In case of a lost voucher or JR Pass, you will not receive a refund.

• For more information please read our terms & conditions pertaining to the JR Pass.

ご購入、引き換えの際は、以下書面いずれか1点のご提示が必要となります。

• 1．在外公館が交付する「在留届の写し」(在留届の受付日付が 10 年以上前のものに限る。)
• 2．在外公館が発行する「在留証明」(「現住所に住所(または居所)を定めた年月日」として、10 年以上前の年月が記載されたものに限る。)

詳細はこちらよりご確認下さい。 (English here)

*More information on eligibility can be found on official JR Pass website here.