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Japan Rail Pass Terms & Conditions & Privacy Policy

Japan Rail Pass (JR Pass) and Exchange Order Terms & Conditions

1. Japan Rail Pass Eligibility

The Japan Rail Pass can only be used by:

Foreign tourists entering Japan as “Temporary Visitor” for the purpose of sightseeing who are in possession of a non-Japanese passport.

For more information on eligibility please see here.

2. Obtaining a Japan Rail Pass

The Japan Rail Pass needs to be purchased outside of Japan. Upon purchase the customer receives an Exchange Order which can be exchanged for the JR Pass in Japan. Names written on the Exchange Order need to be exactly as written in the passport. It is entirely the responsibility of the customer to provide the correct names. Upon exchanging the Exchange Order for the JR Pass and while using the JR Pass, the customer is obligated to show his/her passport when requested to do so.

3. Japan Rail Pass Validity

The Exchange Order is valid for three months, within which period it needs to be exchanged for the JR Pass at one of the exchange offices in Japan. Upon exchanging the Exchange Order for the JR Pass, a start date for the JR Pass can be chosen which can be any date up to one month after the date of the exchange.

4. Using the Japan Rail Pass

Certain limitations apply to the use of the JR Pass. Use of the JR Pass is strictly limited to the signer only.
For detailed information regarding the use of the JR Pass, please see here.

5. Cancellation/return and Loss/Theft 0f the Japan Rail Pass

An Exchange Order that has not yet been turned in for a JR Pass can be returned to the office of purchase for a refund within one year of the date of issue. A cancellation fee of 10% + € 20 per pass,- handling fee will be subtracted from the refund. After an Exchange Order has been turned in for a JR Pass, the JR Pass can be turned in at any JR Pass exchange office in Japan for a refund, only if this is done before the starting date for the use of the JR Pass. Neither the Exchange Order nor the JR Pass can be reissued if lost or stolen.

Please note: For JR East Passes (E-ticket), no refund can be made after ‘First day of use’ mentioned on your ticket.

6. Shipping of the Japan Rail Pass

If you have chosen for the local pickup option, you will be able to pickup the passes the next workday at our office during officehours. When one or multiple exchange orders are sent via the “Normal mail” option, tracking of the order is not available.
Therefore in case of loss or damage of the parcel containing the voucher(s), it is not possible to reissue the exchange order(s).
A new purchase will be necessary.
H.I.S. Travel Nederland cannot be held responsible and/or liable if a parcel sent with normal mail is lost or stolen.

Once exchange voucher(s) are shipped by Normal mail, delivery service will be carried by PostNL.
Before determining the delivery option, please be aware that after the shipment
H.I.S. Travel Nederland cannot be held responsible and/or liable if a parcel sent with normal mail is lost or stolen.

 

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