No, it is not necessary when ordering a JR Pass. You can come over any given moment during office hours for pick-up or purchase of products such as the Japan Rail Pass. For overall travel advice or a consultancy we kindly ask you to contact us beforehand, so we can prepare optimally.
This is possible, our standard travelling packages might inspire you make a personal travelling plan! You can contact us about your personal plans through this page. We will send you a free quotation as mentioned on our contact page. It is important we receive the necessary information from you beforehand, so we can create a travel plan best suited to your wishes.
When you come over to our office, whether or not you have ordered online beforehand, it is possible to print out the vouchers on the spot. In theory, it is possible to go to the airport straight away after visiting us.
If you want to receive the exchange order by mail, it is possible that it will take up to 5 working days when sending it by regular mail (PostNL), up to 5 days with UPS ( although it usually takes 1 day when ordering before 17:00) and an OCS-courier will usually take 1 day.
Plan your trip in advance through the English travelplanner of Japan, ‘hyperdia’ (www.hyperdia.com/en), to compare separate tickets with the JR Pass.
Information about other Passes can be found on the productpages by clicking on the respective map.
Tojapan.nl is the outbound department of H.I.S. Travel Nederland b.v. belonging to H.I.S. Group, one of Japan’s largest travel agencies with over 300 offices located in Japan, and more than 100 stores worldwide.
It is possible to pay by cash, debitcard or creditcard. When paying by creditcard at our office we must charge a 3% additional fee.
Yes, we offer more than only flights and JR Passes. We have a variety of (cultural) tours, activities and hotels. Examples would be: an overnight stay at famous Mt. Koya, attending a Sumo wrestling training or an authentic bicycle trip through the streets of Kyoto!
No, we don’t charge any additional administration- and/or reservation fees. Depending on the method of shipping it is possible that there will be additional fees, however shipping per regular mail is free.
It is possible to purchase your Pass(es) on our website under ‘prices’ or through the ‘Japan Rail Pass’ section of our web-shop. If you would rather purchase a Pass at the office, it is possible to come over at any time during our office hours (mon-fri 9:30-18:00, closed during weekends and holidays). It is easier to process you order quickly when you place an order through the website. If paid beforehand, we can prepare the Pass(es) in advance of your visit. If you prefer to pay at our office, the Pass(es) will be printed for you on the spot.
This method is suitable for customers that are not leaving within 10 days or are not able/willing to come over at our office to pick up the JR Pass personally.
The duration of the delivery by mail depends on the chosen option to send it with. To guarantee that your vouchers will arrive (on time) it is possible to send your package with UPS or OCS courier service.
Currently we send JR Passes to:
1. Local pick up at the office in Amsterdam (free)
Picking up your pass takes approximately 15-20 minutes, depending on the chosen option, “online payment and pick up at the office” or “pay and pick up at the office”.
2. Letterbox post with PostNL (free)
Delivery time may take up to 5 working days, and the time of delivery can not be guaranteed. Track & trace is not possible when choosing this option.
Once exchange voucher(s) are shipped by Normal mail, delivery service will be carried out by PostNL.
Before determining the delivery option, please be aware that after the shipment H.I.S. Travel Nederland cannot be held responsible and/or liable if a parcel sent with normal mail is lost or stolen.
Therefore in case of loss or damage of the parcel containing the voucher(s), it is not possible to reissue the exchange order(s).
A new purchase will be necessary.
3. UPS (track & trace)
Sending time can take up to 5 working days, the time of delivery can not be guaranteed (usually the next working day when order before 17:00). It is possible to track & trace your order.
4. OCS (courier)
It is possible after ordering to follow your order. The delivery time is normally within 1 day. If you leave within 10 days we strongly advice to pick this service or to pick up your voucher at our office in Amsterdam.
Our prices are dependent on the Japanese exchange rates. We always try to offer the lowest prices.
If you want to be sure about receiving the JR Pass on time, we advise you to pick up your order at our office, or ship your order by courier.
If you come over to our office during office hours, it is possible to issue a voucher for you on the spot. Please reserve about 15-20 minutes of your time for this process.
Children below the age of 6 travel for free, however it is expected that the child travels on their guardian’s lap. When there are enough free seats it is possible for your child to take a seat, but they are required to give it up when it is busy or when the seat is reserved. If you want to be sure that your child has a separate place to sit, it also possible to buy a JR Pass with the child rate. Please note that seat reservations for children under 6 can also not be made without a Pass of their own.
With the Green JR pass (first class) you can make use of the more luxurious first class green train compartment where there is more room for your legs and luggage. When traveling in peak season, there may also be a higher chance of open seats in the Green (first class) carriages as opposed to the Ordinary (second class) carriages, though this can not be guaranteed.
The JR pass is valid for the amount of days you have paid for. Please note that when activating the JR Pass in the evening, this day will count as a full day. The exchange order we give to you in the Netherlands, is valid for three months from the date of issuing.
When you order a JR Pass, you will also receive a leaflet with all the locations where you can exchange your voucher. On one of these locations you will have to show your passport and voucher to receive the actual JR Pass. It is not necessary to start using the JR Pass on the day of exchanging it. It is possible to active the Pass on any given date in a period of one month after exchanging the voucher.
If the main reason for your stay in Japan is for a vacation(tourism), family visit or a worktrip for a period of under 90 days, and you are in possession of a Dutch passport, it is not necessary to arrange a visa. You will receive an automatic ‘Temporary Tourist Visa’ upon arrival. When you are not sure, you can ask the Japanese embassy in The Hague.
*Please note that Japan Rail Passes are NOT available for other Visa types, such as work- or student-visas.
The mother company of ToJapan.nl, H.I.S. has tourist information centers in Tokyo, Osaka and Kyoto. Please see the Tourist Information Website for more information.